Makatizen Card System

PRE-ENROLLMENT

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#	QUESTION	ANSWER
1	What is the use of Makatizen Card	1. Is a Government-issued identification card 2. Is a Financial services card. Can pay bills, internet bills, and etc. 3. Is a Discount card 4. Loyalty and rewards card 5. Social services benefits card. Benefits of the MHP Card, BLU Card and Senior Citizen White Card will also apply in Makatizen Card
2	Who can apply for Makatizen Card	1. Makati City Residents (18 years old and above) 2. MCG (Makati City Government) Employees 3. UMAK (University of Makati) Students 4. NGAs
3	What are the requirements	If Makati City Residents (18 years old and above): 1. Photocopy and Original (for verification purposes only) • Authenticated or Certified True Copy issued by Philippine Statistics Authority (PSA) / National Statistics Office (NSO) or Local Civil Registry-Makati o If Single: Birth Certificate or Non-Expired Passport o If Married: Marriage Certificate or Non-Expired Passport • Valid ID (submitted by the applicant during online pre-registration) • Updated COMELEC Certificate (issued May 10, 2016 to present) • Barangay Certificate (Valid for 1 year or as indicated in the certificate) • One Long Brown Envelope If MCG (Makati City Government) Employees: A. If Makati City Hall Employees 1. Letter of Endorsement from the Human Resources Development Office 2. Photocopy and Original (for verification purposes only) • Valid ID (submitted by the applicant during online pre-registration) B. If UMAK Teachers/Professors 1. Letter of Endorsement from University of Makati (UMAK) 2. Photocopy and Original (for verification purposes only) • Valid ID (submitted by the applicant during online pre-registration) If UMAK Students: 1. Photocopy and Original (for verification purposes only) • Valid School ID • Certificate of Registration (for the expired Student’s ID) If NGAs (PNP, BFP, DepEd, RTC, MTC):* 1. Letter of Endorsement from Head of NGA 2. Photocopy and Original (for verification purposes only) • Valid ID (submitted by the applicant during online pre-registration) Note: • If the applicant’s address does not have house number, he/she must provide a barangay certificate indicating the City, Barangay Name, Applicant’s Name, Address, Control No., Date issued, Signature of Barangay Captain and Signature of Resident. • If the applicant’s Student ID is expired, he/she must provide Certificate of Registration/Enrollment or Copy of a fully verified GCash Account. Must also present personally the fully verified account
4	What if one of the requirements is lacking or photocopies only and no original copies	✓ Applicant must bring complete requirements both original and photocopies. ✓ Incomplete requirements will not be entertained.
5	Can we apply anytime	Can visit the Makatizen Card Online Application Website anytime for the pre-registration. Once applicant is done with the pre-registration, he/she can visit the Makatizen Hub at 4/f SM Makati from 10:00 AM to 5:00 PM.
6	Is there any dress code	Refrain from wearing sleeveless, spaghetti straps, tubes, sando, jewelries, head/hair accessories, eye wear
7	How to get COMELEC certification	1. Applicant can visit COMELEC, Makati office to request for their COMELEC Certification Note: Applicant must be an active voter since May 2016
8	Is US Passport allowed as supporting document	US Passport is not allowed. If applicant is a dual citizen, applicant must present his/her Philippine Passport.
9	What If I have no original birth certificate	1. Applicant to get a copy of Birth Certificate from NSO/PSA. 2. If born in Makati, applicant can get a copy from City Civil Registry Office (CCRO) - Makati located at the 3rd floor of Makati City Hall Bldg. I
10	What if I have no record in NSO or in any local civil registry office	1. Applicant must present the original copy of no record from NSO/PSA. 2. Applicant must proceed to City Civil Registry Office (CCRO) to apply for late registration. The CCRO will issue endorsement letter to PSA/NSO for late registration. 3. Can present Passport, if there are any.
11	What if I have birth certificate issued by other local civil registry of other LGUs	1. If not from CCRO - Makati, applicant have to get a copy from NSO/PSA. Note: Only Birth/Marriage Certificate issued by the Local Civil Registry Office - Makati only is accepted.
12	What if I have birth certificate issued by other local civil registry of other LGUs but there is no record from NSO/PSA	1. Applicant must present the original copy of no record from NSO/PSA. 2. Applicant must proceed to City Civil Registry Office (CCRO) to apply for late registration. The CCRO will issue endorsement letter to PSA/NSO for late registration. For Senior Citizen only 1. Applicant must submit any supporting documents like baptismal, school/medical records, SSS, GSIS and other document showing full name and birthday. 2. Submitted supporting documents will be subjected for verification.
13	If there is a discrepancy in any document presented; like 1. in birth certificate, my name is JUAN DELA CRUZ, but in COMELEC Certificate or Presented ID, my name is JUAN CRUZ.	Applicant can choose whether to have his data captured or not, pending approval of their application. Their application will be endorsed to the Office of the Mayor for guidance and approval. Data should be consistent in all the documents/requirements.
14	Transferred to a new barangay and my document shows my old address. Where can I get my barangay certificate?	Applicant should get a new Barangay Certificate from the barangay where the present/new address is located/covered.
15	Applicant Voter's status is deactivated	Applicant needs to reactivate his COMELEC registration before applying for a Makatizen Card.