Makatizen Card System

Ano ang Makatizen Card?

Ang Makatizen Card ay isang government issued identification card na may mga sumusunod na gamit:

➢ Kagaya ng inyong blu, yellow at white card, maaari kayong makakuha ng inyong mga benepisyo at serbisyo mula sa Makati City Government gamit ang Makatizen Card;

➢ Ito ay nagsisilbing “Makatizen Account (mobile wallet)” na kung saan maaari ninyong matanggap ang inyong mga cash benefits mula sa Makati City Government o kaya naman ay lagyan ng pera o tinatawag na “cash-in” upang magamit sa iba pang serbisyo ng card;

➢ Maaari kang makakuha ng mga loyalty at reward points sa tuwing ginagamit mo ang iyong Makatizen Card. Ang mga points na ito ay magagamit mo rin upang magamit sa iba pang serbisyo ng card.

Ang inyong Makatizen Card ay handong ng Makati City Government, ka-partner ang Globe at GCash, at iBayad. Ibig sabihin nito, ang isang tao na may Makatizen Card ay maaaring gamitin ang mga services ng GCash at iBayad gamit ang nasabing card.

#	QUESTION	ANSWER
1	What is the use of Makatizen Card	1. Is a Government-issued identification card 2. Is a Financial services card. Can pay bills, internet bills, and etc. 3. Is a Discount card 4. Loyalty and rewards card 5. Social services benefits card. Benefits of the MHP Card, BLU Card and Senior Citizen White Card will also apply in Makatizen Card
2	Who can apply for Makatizen Card	1. Makati City Residents (18 years old and above) 2. MCG (Makati City Government) Employees 3. UMAK (University of Makati) Students 4. NGAs
3	What are the requirements	If Makati City Residents (18 years old and above): 1. Photocopy and Original (for verification purposes only) • Authenticated or Certified True Copy issued by Philippine Statistics Authority (PSA) / National Statistics Office (NSO) or Local Civil Registry-Makati o If Single: Birth Certificate or Non-Expired Passport o If Married: Marriage Certificate or Non-Expired Passport • Valid ID (submitted by the applicant during online pre-registration) • Updated COMELEC Certificate (issued May 10, 2016 to present) • Barangay Certificate (Valid for 1 year or as indicated in the certificate) • One Long Brown Envelope If MCG (Makati City Government) Employees: A. If Makati City Hall Employees 1. Letter of Endorsement from the Human Resources Development Office 2. Photocopy and Original (for verification purposes only) • Valid ID (submitted by the applicant during online pre-registration) B. If UMAK Teachers/Professors 1. Letter of Endorsement from University of Makati (UMAK) 2. Photocopy and Original (for verification purposes only) • Valid ID (submitted by the applicant during online pre-registration) If UMAK Students: 1. Photocopy and Original (for verification purposes only) • Valid School ID • Certificate of Registration (for the expired Student’s ID) If NGAs (PNP, BFP, DepEd, RTC, MTC):* 1. Letter of Endorsement from Head of NGA 2. Photocopy and Original (for verification purposes only) • Valid ID (submitted by the applicant during online pre-registration) Note: • If the applicant’s address does not have house number, he/she must provide a barangay certificate indicating the City, Barangay Name, Applicant’s Name, Address, Control No., Date issued, Signature of Barangay Captain and Signature of Resident. • If the applicant’s Student ID is expired, he/she must provide Certificate of Registration/Enrollment or Copy of a fully verified GCash Account. Must also present personally the fully verified account
4	What if one of the requirements is lacking or photocopies only and no original copies	✓ Applicant must bring complete requirements both original and photocopies. ✓ Incomplete requirements will not be entertained.
5	Can we apply anytime	Can visit the Makatizen Card Online Application Website anytime for the pre-registration. Once applicant is done with the pre-registration, he/she can visit the Makatizen Hub at 4/f SM Makati from 10:00 AM to 5:00 PM.
6	Is there any dress code	Refrain from wearing sleeveless, spaghetti straps, tubes, sando, jewelries, head/hair accessories, eye wear
7	How to get COMELEC certification	1. Applicant can visit COMELEC, Makati office to request for their COMELEC Certification Note: Applicant must be an active voter since May 2016
8	Is US Passport allowed as supporting document	US Passport is not allowed. If applicant is a dual citizen, applicant must present his/her Philippine Passport.
9	What If I have no original birth certificate	1. Applicant to get a copy of Birth Certificate from NSO/PSA. 2. If born in Makati, applicant can get a copy from City Civil Registry Office (CCRO) - Makati located at the 3rd floor of Makati City Hall Bldg. I
10	What if I have no record in NSO or in any local civil registry office	1. Applicant must present the original copy of no record from NSO/PSA. 2. Applicant must proceed to City Civil Registry Office (CCRO) to apply for late registration. The CCRO will issue endorsement letter to PSA/NSO for late registration. 3. Can present Passport, if there are any.
11	What if I have birth certificate issued by other local civil registry of other LGUs	1. If not from CCRO - Makati, applicant have to get a copy from NSO/PSA. Note: Only Birth/Marriage Certificate issued by the Local Civil Registry Office - Makati only is accepted.
12	What if I have birth certificate issued by other local civil registry of other LGUs but there is no record from NSO/PSA	1. Applicant must present the original copy of no record from NSO/PSA. 2. Applicant must proceed to City Civil Registry Office (CCRO) to apply for late registration. The CCRO will issue endorsement letter to PSA/NSO for late registration. For Senior Citizen only 1. Applicant must submit any supporting documents like baptismal, school/medical records, SSS, GSIS and other document showing full name and birthday. 2. Submitted supporting documents will be subjected for verification.
13	If there is a discrepancy in any document presented; like 1. in birth certificate, my name is JUAN DELA CRUZ, but in COMELEC Certificate or Presented ID, my name is JUAN CRUZ.	Applicant can choose whether to have his data captured or not, pending approval of their application. Their application will be endorsed to the Office of the Mayor for guidance and approval. Data should be consistent in all the documents/requirements.
14	Transferred to a new barangay and my document shows my old address. Where can I get my barangay certificate?	Applicant should get a new Barangay Certificate from the barangay where the present/new address is located/covered.
15	Applicant Voter's status is deactivated	Applicant needs to reactivate his COMELEC registration before applying for a Makatizen Card.

PRIVACY NOTICE
MAKATIZEN CARD INQUIRY PORTAL

OUR COMMITMENT
The City Government of Makati ("Makati LGU", "LGU")) is committed in respecting your rights over your personal data and in ensuring that your personal data we collect will be protected in accordance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other applicable laws ("Data Privacy Laws").

THIS DATA PRIVACY NOTICE
This Privacy Notice describes how we collect, use, store, disclose, dispose and protect your personal data in connection with Makatizen Card Inquiry Portal we are acting as a Personal Information Processor where we collect and use your data on behalf of our PPP Partner or third-party service provider.

The words "personal data", "personal information", "sensitive personal information", "processing of personal data", and other related terminologies in this Privacy Notice are used in the same context as they are found in the Data Privacy Laws. Please refer to the following definition:

Personal data pertains to both personal and sensitive personal information.
Personal information is any information or set of information that can be used to identify an individual or can reasonably and directly identify an individual, but are not considered as sensitive personal information.
Sensitive Personal Information is any information about individual's race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations; individual's health or education; about any criminal, civil or administrative proceeding of an individual; unique government issued identifiers; and those established by law as classified.
Processing of Personal Data refers to any operation or any set of operations performed upon personal data including, but not limited to, the collection, use, storage, disclosure or disposal.

BASIS FOR PROCESSING YOUR PERSONAL DATA

In this initiative, we process your personal data based on:

Basis for Processing Personal Information

your consent, in such case, you may withdraw your consent to the processing of your personal data anytime by sending your request to our Data Protection Officer with contact details provided below;
the existence of a legitimate business interest;
our need to comply with legal obligation; and

Basis for Processing Sensitive Personal Information

your consent, in such case, you may withdraw your consent to the processing of your personal data anytime by sending your request to our Data Protection Officer with contact details provided below;

THE PERSONAL DATA COLLECTED
We may collect the following personal data from you: First Name, Middle Name, Last Name, Date of Birth

How we collect your personal data
Most of the personal data we process is provided to us directly by you through: Online Forms

THE PURPOSE OF COLLECTION
We only collect your personal data needed to achieve the purpose of this data processing activity. We will only use your personal data: to provide inquiry service.

DISCLOSURE OF YOUR PERSONAL DATA
We share your personal data outside the Makati LGU as may be allowed by the DPA or other Data Privacy Laws, or upon obtaining your consent, when required. When we disclose, rest assured that the personal data shared are not excessive in relation to the declared and specified purpose.
We may disclose and share your personal data to the following: We engage third-party service providers and partners who, in providing their service to us, may collect and process your personal data. These service providers will only process your personal data upon our instructions. Some of these third parties are located, in some instances, outside the Philippines. As necessary, your personal information may be processed, shared, stored, used in and be subject to the laws of these foreign jurisdictions.

How we store your personal data
Your personal data is securely stored in our third-party cloud provider. Physical records are stored in our storage facilities within our office premises. (computer systems, database, and a third-party cloud provider, physical documents securely stored and kept within the office premise, etc.).

SECURING YOUR PERSONAL DATA
We implement reasonable and appropriate technical, physical and organizational security measures to protect personal data from unauthorized disclosure, misuse, alteration, loss or destruction.

We implement the following mechanisms to protect your data:

Use of privacy tools and facilities to protect all collected data in whatever form;
Formulation and implementation of responsive and relevant data privacy and data security policies within the organization;
Ensuring that third parties who are processing personal data for us or to whom we disclose your personal data complies with the requirements of the Data Privacy Laws through proper transfer risk management measures; and
Management of Human Resources through the use and implementation of access control policy, confidentiality contractual clauses, conduct of internal trainings and awareness campaigns, certification and memberships in professional organizations.

YOUR DATA SUBJECT RIGHTS
Under the DPA, you have the following rights:

Right to be informed. You have the right to be informed of how your data is collected, used, stored, shared and disposed. We provide this information through our Privacy Notices.
Right to object. You have the right to object to our processing of your personal data or withdrawing the same thereafter.
Right of access. You have the right to ask us for information on how we use, store, disclose or protect your personal data,
Right to rectification. You have the right to ask us to modify or correct your personal data when the same is inaccurate, outdated or false.
Right to erasure or blocking. You have the right to request us to delete your personal data or request us to stop using your data for specific purpose/s.
Right to data portability. You have the right to ask that we transfer your personal data to another organization, or to you, in certain circumstances.
Right to file a complaint and ask for damages. If you think that your rights as a data subject have been violated, or if you sustained damages due to any inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal data, you may escalate your concern to our Data Protection Officer (DPO) so we can assist you. In case we failed to resolve your complaint or in you are unsatisfied with the way we handle the matter, you have the right to file a complaint with the National Privacy Commission (NPC).

How to exercise your data privacy rights If you have privacy concerns, has belief that your personal data has been breached, your rights as a data subject have been violated, or if you want to exercise any of your rights or withdraw your consent to the use of your personal data, you may fill out our Data Subject Request Form and send them via the mail or email or contact our DPO through the phone number below.

Data Protection Officer: Atty. Joselino N. Sucion
Address: 18/F Makati City Hall Building I
Email Address: SucionJN@makati.gov.ph
Phone Number: 8870-1000

CHANGES TO THIS PRIVACY NOTICE
This privacy notice is under regular review to make sure it is up to date and accurate.
This notice, and any updates, amendments or supplements thereto is available through this Makatizen Card Inquiry Portal. Any changes to this privacy notice shall be posted in the same portal.

Data Privacy Notice: Makatizen Card Inquiry Portal
Version No.: 1.0
Effectivity Date: January 1, 2024